[Seite 1]
Gewicht Neuer Indikator ohne Abschlagsfaktor Befragung (2% - 3% - 4%)
4,67% 4
3,00% 3
5,00% 4
0,83% 2
2,50% 3
2,50% 3
2,50% 3
3,33% 4
2,67% 3
1,33% 2
2,67% 3
2,67% 3
0,67% 2
2,67% 3
0,67% 2
| Netztyp SBNa 2020 | |||
|---|---|---|---|
| Gesamtübersicht Gewichtungen e | |||
| tlapsllortnoK | Anteil Kategorie/Indikator an Gesamt-Q ver- Befra- offen deckt gung | ||
| Sauberkeit Zug außen 10% | |||
| 100% | 4,67% 2,33% 3,00% | ||
| 100% | |||
| 100% | |||
| Sauberkeit Zug innen 25% | |||
| 6,67% 5,00% 0,83% 2,50% 2,50% 2,50% 3,33% 1,67% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| Fahrgastinformationen im Zug (Regelfall) 20,0% | |||
| 6,67% 2,67% 1,33% 2,67% 2,67% 0,67% 2,67% 0,67% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| Fahrgastinformation bei Störungen 5% | |||
| 100% | 5,00% | ||
| 100% |
2,40% 3
2,40% 3
2,40% 3
2,40% 3
3,50% 4
2,40% 3
3,50% 4
1,00% 2
0,00%
3,75% 4
1,50% 2
1,50% 2
1,00% 2
2,00% 2
2,50% 3
0,50% 2
1,33% 2
1,50% 2
| Funktionsfähigkeit der Ausstattung der Fahrzeuge/ technische Verfü2g0b,a0r%keit | |||
|---|---|---|---|
| 100% | 2,40% 2,40% 2,40% 2,40% 3,50% 2,40% 3,50% 1,00% 0,00% | ||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100,00% | |||
| Verhalten Zugbegleiter / Service 15% | |||
| 100% | 3,75% 1,50% 1,50% 1,00% 0,50% 2,25% 2,00% 2,50% | ||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| 100% | |||
| Kundenorientierung bei Beschwerden (allg.) 5% | |||
| 100% | 0,50% 0,25% 1,33% 0,67% 1,50% 0,75% | ||
| 100% | |||
| 100% | |||
| 100% | |||
| Summe 100% 100% 51% 22% 27% 100% |