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Product Flyer SUSE Support
SUSE Support
Implementing SUSE solutions for the first time or
expanding your IT infrastructure to meet the needs of the
digital economy? SUSE® Support is your key to success
with your enterprise-grade, open source solutions with a
global partner that is always on, experienced and treats you
like family.
SUSE Support at a SUSE works with an ecosystem of partners An open source solution backed by SUSE Glance: and communities to deliver enterprise- Support means you are using an enterprise grade, open source solutions and will be grade, secure product that is hardened • Always on: your advocate for new features and up- and secured for the most demanding of IT Available when you need us. stream fixes for your open source solutions. departments—yours. Connect online using forums, knowledgebase articles, docu- Our holistic approach to support ensures mentation and chat (online or you get the most of your software solutions. You also receive proven, worldwide, follow- phone). An open source solution backed by SUSE the-sun, personalized support from the • Experienced: Support means you have the SUSE team leaders in open source. SUSE Support Over 25 years of open source behind you helping you achieve your busi- provides a holistic approach to support, experience, affording you the ness success. ensuring that you get the most from your deep technical expertise to quickly troubleshoot issues. solutions, including access to hundreds of Collaboration with product Backed by SUSE Support online articles, technical documentation, engineers and managers. Backed by SUSE Support means peace of blogs and forums. The SUSE Support team • Treats you like family: mind for your business. From business criti- cares about your business success. With you every step of the cal systems to edge devices, if you are run- way, from logging new inci- ning open source software, you need to be SUSE Support is founded on three guiding dents to problem resolution. sure you are backed with quality support. principles: Just like family, SUSE Support is transparent, proactive and Because you cannot afford failure, down- honest. time is not an option. 1. Always On. SUSE Support is available when you need help. You can contact • Product:
SUSE Support
SUSE.com
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SUSE Support 2020
us via phone, web or chat. SUSE provides flexible sup- port options, so you always get the right level of support for your business. Follow the sun support means that you can access live people in your geography. You can also connect with SUSE through our forums (monitored by community members), knowledgebase articles and technical documentation. 2. Experienced. SUSE has more than 25 years of open source experience. Our support engineers have the deep technical knowledge to help you minimize downtime and
| Standard | |
|---|---|
| Software Upgrades & Updates | Yes |
| Technical Support | Unlimited |
| Methods of Access | Chat, Phone, Web |
| Hours of Access | 12x5 |
| Response Time | 2 Hours Severity 1 4 Hours Severity 2 Next Business Day Severity 3 Next Business Day Severity 4 |
quickly troubleshoot issues. Our support, product en- gineering and product management teams collaborate For software used in production environments and regularly with each other and the open source com- business-critical solutions, we offer the SUSE Priority munity, so we can proactively release multiple security Subscription. With this support option, you receive: patches and updates to your software. 3. Treats You Like Family. Our support engineers care • All the benefits of the SUSE Standard Subscription. about your success and are with you every step of the • Access to the team 24x7. way, from logging a new incident to problem resolution, • Rapid response times of as little as 60 minutes. just like family. We are transparent and proactive and will
communicate with you openly and honestly. Our goal is
communicate with you openly and honestly. Our goal is your complete satisfaction.
“A community-supported Linux distribution would not provide the required infrastructure and support, leaving our network at risk. We wanted an enterprisegrade solution and SUSE was the obvious choice.”
HELMUT TRILLER IT Director Backend and Cloud Services
Knorr-Bremse
| Priority | |
|---|---|
| Software Upgrades & Updates | Yes |
| Technical Support | Unlimited |
| Methods of Access | Chat, Phone, Web |
| Hours of Access | 24x7 |
| Response Timev | 1 Hour Severity 1 2 Hours Severity 2 4 Hours Severity 2 Next Business Day Severity 4 |
Knorr-Bremse
Backed by SUSE Support means your business is secure in the Choose the right open source solution for your business— knowledge that it will always have a relationship with a SUSE choose a solution backed by SUSE Support team that provides business value and customer satisfaction.
SUPPORT THE WAY YOU WANT IT SUSE Support comes in two tiers, standard and priority, giv- “The SUSE support is second to none—thanks to ing you the flexibility to choose the level of support that best the close collaboration between SUSE, SAP and meets your needs. IBM, we get quick and comprehensive responses from the support team and can keep our sys- For software used in non-critical production and test en- tems running reliably.” vironments without the need for 24x7 support coverage, we offer a SUSE Standard Subscription. With this support VOLKER FISCHER option, you receive: Senior Manager Server Services • Access to the team during business hours, in your local Bosch Group geography. • Access to all updates, patches and security fixes. • Unlimited support cases and access to all SUSE product information, knowledgebase articles and forums.
261-002691-002 | © 2020 SUSE LLC. All Rights Reserved. SUSE and the SUSE logo are registered trademarks of SUSE LLC in the United SUSE.com States and other countries. All third-party trademarks are the property of their respective owners.