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Terms and Conditions
Extreme Networks Product Warranty Summary
Introduction: This is a summary of warranty information for for priority assistance, 24x7x365 support, troubleshooting and Extreme’s products. The table below provides general product guidance with set up, configuration, interoperability or any warranty information by product family. Please refer to the additional advance technical troubleshooting, your product Extreme Warranty Finder for specific warranty information for must be covered under an active ExtremeWorks service support product SKUs. In cases where the product warranty information contract. For complete details regarding the difference between in the table below differs from the warranty information in the GTAC service delivery under warranty versus a support contract, Warranty Finder for a specific product, the warranty in the please visit Extreme's Maintenance Services site. Warranty Finder will apply. Freemium Content: For customers who do not have warranty or service contract coverage, there are free resources available Extreme’s Product Warranty Policy is available at Extreme for assistance. These services include our HUB community and Policies and Warranties. the knowledge base. These self-service support options provide GTAC Support: The Extreme GTAC delivery of service under technical advice, feedback or recommendations to assist warranty provides troubleshooting assistance only for product customers who are operating Extreme Network products and conformance with its published Documentation and hardware solutions. and software defects. To receive service from Extreme’s GTAC
Extreme Product Warranty Summary
| Data Center Switching | ||||||
|---|---|---|---|---|---|---|
| Product Family | Hardware Duration8 | Hardware Replacement6,7 | Technical Support1,2,8 | Software OS Releases4,8 | Portal3,8 | Warranty Name |
| SLX, MLX, VDX, CER | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| Optics | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| BD8K, BDX | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| BFO, BNA, NVA | N/A | N/A | 90 Days | 90 Days | 90 Days | Software Warranty |
| 9920 NPB | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| Campus Switching | ||||||
| Product Family | Hardware Duration8 | Hardware Replacement6,7 | Technical Support1,2,8 | Software OS Releases4,8 | Portal3,8 | Warranty Name |
| 8000 Series | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| 7000 Series | Lifetime | Advance Replacement | 90 Days | Lifetime updates and upgrades5 | Lifetime | Universal LLW |
| 5000 Series, 4000 Series | Lifetime | Advance Replacement | 90 days | Lifetime updates and upgrades5 | Lifetime | Universal LLW |
| VSP7400, VSP4900, X695, X465, X435, V400, V300, sold after 10/1/2020 | Lifetime | Advance Replacement | 90 days | Lifetime updates and upgrades5 | Lifetime | Universal LLW |
| VSP 8600, 8400 | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| X460-G2, X450-G2, X440-G2, X620 | Lifetime | Advance Replacement | Lifetime | Lifetime updates and upgrades5 | Lifetime | Limited Lifetime Warranty With Advanced Hardware Replacement - 2 |
| VSP7400, 4900 (10G) sold prior to 10/1/2020 | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| ERS 5900, 4900, 4800, 3600, 3500 | Lifetime | Advance Replacement | Lifetime | Lifetime updates and upgrades5 | Lifetime | Limited Lifetime Warranty With Advanced Hardware Replacement - 2 |
| VSP 8200, 7200, 4800, 4400 | Lifetime | Advance Replacement | Lifetime | Lifetime updates5 | Lifetime | Limited Lifetime Warranty With Advanced Hardware Replacement |
| VSP 4900 (excluding 10G) sold prior to 10/1/2020 | Lifetime | Advance Replacement | Lifetime | Lifetime updates5 | Lifetime | Limited Lifetime Warranty With Express Advanced Hardware Replacement |
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Extreme Product Warranty Summary (cont.)
| Campus Switching (cont.) | ||||||
|---|---|---|---|---|---|---|
| Product Family | Hardware Duration8 | Hardware Replacement6,7 | Technical Support1,2,8 | Software OS Releases4,8 | Portal3,8 | Warranty Name |
| X465, X435 sold prior to 10/1/2020 | Lifetime | Advance Replacement | Lifetime | Lifetime updates5 | Lifetime | Limited Lifetime Warranty With Advanced Hardware Replacement |
| V300, V400 sold prior to 10/1/2020 | Lifetime | Advance Replacement | Lifetime | Lifetime updates5 | Lifetime | Limited Lifetime Warranty With Advanced Hardware Replacement |
| XA 14xx | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| X480, X590, X650, X670, X670V, X670-G2, X690, X770, X870 | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| X695 sold prior to 10/1/2020 | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| X430, X440, X460 | Lifetime | Advance Replacement | Lifetime | Lifetime updates5 | Lifetime | Limited Lifetime Warranty With Advanced Hardware Replacement |
| Optics and cables | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| Accessories, LRM/MACsec Adapter | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| E4G-200, E4G-400 | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| S-Series | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| K-Series | Lifetime | Adv. Replacement 10 Day Ship | Lifetime | Lifetime updates and upgrades5 | Lifetime | Lifetime Warranty - 10 Business Day Ship |
| Fastpath 210, 200 | Lifetime | Advance Replacement | 1 Year9 | Lifetime updates5 | Lifetime | Limited Lifetime Warranty With Advanced Hardware Replacement - B |
| ISW Switch | 5 Years | Return and Replace | 5 Years | 2 years updates | 5 Years | 5 Year Warranty |
| 7100 | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| Wireless | ||||||
| Product Family | Hardware Duration8 | Hardware Replacement6,7 | Technical Support1,2,8 | Software OS Releases4,8 | Portal3,8 | Warranty Name |
| AP305C, AP305CX (sold after March 22, 2021), AP305C-1 | Lifetime | Advance Replacement | 90 Days | Lifetime Updates and Upgrades5 | Lifetime | Universal LLW |
| AP410C, AP460C, AP460S6C, AP460S12C (sold after June 1, 2021), AP410C-1 | Lifetime | Advance Replacement | 90 Days | Lifetime Updates and Upgrades5 | Lifetime | Universal LLW |
| AP305C/CX-FCC – sold prior to March 22, 2021 | Lifetime | Advance Replacement | 90 Days | 90 Days | Lifetime | Limited Lifetime Warranty - AHR only |
| AP410C-FCC, AP460C-FCC, AP460CS6-FCC, AP460SC12-FCC – sold prior to June 1, 2021 | Lifetime | Advance Replacement | 90 Days | 90 Days | Lifetime | Limited Lifetime Warranty - AHR only |
| AP302W, AP510C-WW, AP510CX-WW | Lifetime | Advance Replacement | 90 Days | Lifetime Updates and Upgrades5 | Lifetime | Universal LLW |
| SR2xxx, BR, XR | Lifetime | Return and Replace | 90 Days | 90 Days | Lifetime | Limited Lifetime Warranty (WiNG) |
| Identify Wireless AP3935, AP3912, AP3915 Indoor AP | Lifetime | Advance Replacement | Lifetime | Lifetime Updates and Upgrades5 | Lifetime | Limited Lifetime Warranty with Express Advanced Hardware Replacement-2 |
| Identify Wireless AP3916 Indoor AP | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| Identify Wireless AP3965, AP3917 Outdoor AP | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| Accessories, Antennas, Cables, Mounting | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| AP360, AP460, AP560 Outdoor AP | 1 Year | Return and Replace | 90 Days | 90 Days | 1 Year | 1 Year Warranty WiNG |
| AP310i/e, AP410i/e, AP505i, AP510i/e, AP310i-1, AP410i-1, AP510i-1 indoor AP | Lifetime | Return and Replace | 90 Days | 90 Days | Lifetime | Limited Lifetime Warranty (WiNG) |
| AP7522, AP7532, AP7602, AP7622, AP8432, AP8533, AP7612, AP7632 Indoor AP | Lifetime | Return and Replace | 90 Days | 90 Days | Lifetime | Limited Lifetime Warranty (WiNG) |
| AP7562, AP7662, AP8163 Outdoor AP | 1 Year | Return and Replace | 90 Days | 90 Days | 1 Year | 1 Year Warranty WiNG |
| AH-AP-xxx, AH-ATOM-xx, APxxx Indoor AP unless otherwise noted | Lifetime | Return and Replace | 90 Days | 90 Days | Lifetime | Limited Lifetime Warranty WiNG |
| WiNG Wireless Accessories, Antennas, Cables | 1 Month | Return and Replace | N/A | N/A | N/A | 1 Month Warranty WiNG |
| Optics | 1 Year | Return and Replace | 90 Days | 90 Days | 1 Year | 1 Year Warranty WiNG |
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Extreme Product Warranty Summary (cont.)
| Wireless (cont.) | ||||||
|---|---|---|---|---|---|---|
| Controllers, Appliances, Servers, Power Supplies, Accessories | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| Select APs (AH-AP-xxx-FCC, APxxxC/ CX-FCC) - See Price List | Lifetime | Advance Replacement | 90 Days | 90 Days | Lifetime | Limited Lifetime Warranty-AHR Only |
| AP3000/AP3000X-WW, AP4000-WW, AP4000-1-WW | Lifetime | Advance Replacement | 90 Days | Lifetime Updates and Upgrades5 | Lifetime | Universal LLW |
| AP5010-WW, AP5020-WW, AP4020- WW, AP4020FX-WW, AP4020X- WW,AP5022-WW, AP5022S6D-WW, AP5022FX-WW | Lifetime | Advance Replacement | 90 Days | Lifetime Updates and Upgrades5 | Lifetime | Universal LLW |
| AP5050U/D-WW, AP4060-WW, AP4060X-WW, AP5060U/D-WW, AP5060U/D-WW-LPI | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| Applications and Licenses | ||||||
| Product Family | Hardware Duration8 | Hardware Replacement6,7 | Technical Support1,2,8 | Software OS Releases4,8 | Portal3,8 | Warranty Name |
| Applications | N/A | N/A | 90 Days | 90 Days | 90 Days | Software Warranty |
| Licenses | N/A | N/A | 90 Days | 90 Days | 90 Days | Software Warranty |
| Purview AppID PV-x | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| ExtremeManagement Appliance, ExtremeControl Appliance | 1 Year | Return and Replace | 1 Year | 90 Days | Lifetime | 1 Year Warranty |
| WAN Edge and SD-WAN | ||||||
|---|---|---|---|---|---|---|
| Product Family | Hardware Duration8 | Hardware Replacement6,7 | Technical Support1,2,8 | Software OS Releases4,8 | Portal3,8 | Warranty Name |
| ExtremeCloud SD-WAN, MSP SD-WAN, Ipanema Appliances | 1 Year | Return and Replace | 1 Year | 90 days | Lifetime | 1 Year Warranty |
| Ipanema Software Licenses | NA | NA | 90 days | 90 days | 90 days | Software Warranty |
- Access to Extreme’s GTAC for product warranty support inclusive component of such hardware network device line via email, web form or telephone is available from product. Customers who desire specific feature updates, 8 AM to 5 PM (Monday to Friday) local End User's time patches and fixes to be prioritized into future releases for the purpose of confirming product conformance and should purchase the appropriate support services from diagnosing of basic hardware and software defects. Extreme. Note that certain Extreme products require an active SaaS Subscription in order to be configured,
- Services Not Included. Installation, network design managed, and/or operated. An active SaaS subscription and troubleshooting, configuration recommendations, may also be required for certain software features to complex topologies, consultation, and optimization be enabled. Please refer to the product fact sheet and services are not covered under product warranty, but documentation for details. are available for purchase through Extreme’s authorized channel partners. 5. Software release versions are indicated by A.B.C. “A” indicates a Major Release Number. Major software
- Access to Extreme Customer Support website, which releases are Upgrades. “B” and “C” indicate Minor may include, but is not limited to: (i) information about (sustaining) and Maintenance Release Numbers. Minor status and/or review of known hardware and/or software and Maintenance releases are Updates. issues/problems, (ii) access to technical documentation, (iii) the ability to log a case, (iv) information about the 6. Advance Replacement status of outstanding a. Extreme will process the Return Material Authorization product RMAs. (RMA) relating to the defective product
- Certain products are entitled to publicly available Base per the Advanced Replacement Warranty RMA Times Operational Software or Base Operational Software section of the Extreme Networks Service Availability Upgrades and/or Updates that Extreme may develop and Matrix at Extreme Policies and Warranties, Monday generally release on covered products, for the warranty through Friday, in order for the replacement product period. “Base Operational Software” means embedded to ship by the end of day of the Next Business Day. software that is required to operate an Extreme-branded Otherwise Second Business Day shipment will be network device product and is offered for sale as an provided.
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b. The replacement part will be shipped via economy 7. Return and Replace service with shipping charges prepaid. Shipments are a. Extreme will make commercially reasonable efforts to designed to achieve delivery to the customer within ship a repaired or replacement Product within ten (10) 5 to10 business days from an Extreme regional parts business days (depending upon affected product) of depot. Variation in business delivery days is possible receipt of the defective Product at an Extreme facility. depending on country of destination or geographical b. The replacement product will be shipped via economy location with the country or other factors. service with shipping charges prepaid. Shipments are c. Extreme will pay for the return freight of defective designed to achieve delivery to the customer within products from Customer to Extreme, including any 5 to 10 business days from an Extreme regional parts applicable taxes, duties and custom fees to country of depot. Variation in business delivery days is possible, shipment destination. Any government or brokers fees depending on country of destination or geographical associated with the return of products from Customer location within the country or other factors. to Extreme in the country of origin is the Customer’s c. Customer pays for the return freight of the product to responsibility. Customer must be the Exporter of Record Extreme’s designated location, including any applicable for all product returns to Extreme. Extreme pays the taxes, duties and custom fees in both country of origin freight of the product shipped to customer, excluding and destination. Customer must be any applicable taxes, duties and custom fees in the Exporter of Record for all product returns to Extreme. Customers destination country. Extreme will not be the Extreme pays the freight of the product shipped to importer of record on any shipments to Customer. Customer, excluding any applicable taxes, d. Customer is responsible for returning the defective duties and custom fees. Customer must be the Importer Product to an Extreme-authorized return facility. If of Record for all product returns to Customer. Customer fails to return the defective Product within 8. Product Lifetime – Except where otherwise defined, a ten (10) business days of receipt of the replacement period of time commencing on the warranty start date Product, Extreme reserves the right to invoice the and ending five years from the Product’s announced customer at the List Price of the defective Product or end-of-sale date in accordance with Extreme’s End product component. of Life policy at Extreme Policies and Warranties. The e. For all items eligible for Advance Replacement, end-of-sale dates are defined in the Extreme End of Customer may instead elect Return and Replace. Life Policy. Exceptions: Extreme Wireless Controllers Notwithstanding the Customer obligations listed in Product Lifetime warranty duration is one year from the Section 7 below, if Customer has an entitlement to Product’s end-of-sale date. Wireless LAN 9100 Product Advance Replacement and chooses Return and Replace Limited Lifetime warranty duration is three years from instead, Extreme will provide prepaid shipping for the the Product’s end-of-sale date. returned item and Extreme will pay for freight of the 9. Global Technical Support – Provided via: Telephone, replacement product shipped to Customer, excluding Online Support Portal and email for first 12 months (from any applicable taxes, duties and custom fees. Customer Warranty Start Date), Online Support Portal and email shall be the Exporter of Record for all returns, and support for remainder of Warranty Period. Importer of Record for replacement items.
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